For information or assistance regarding your eBay purchase please call:

Toll Free: 888-522-8303

First Time Customers

All first time customers paying by credit card must have their first order shipped to the billing address of the credit card. Future orders may be shipped to a separate address 60 days after receipt of the first order, provided the first shipment has been received at the billing address uncontested.

Ordering Information
Please make certain you are ordering the correct parts you need. You can verify part numbers by calling (714) 522-2000. A 20% restocking charge applies to all returned parts ordered incorrectly. Restocking fee may be waived if return is accompanied by a new order with a value of $25.00 more than the returned order. Parts that have been installed, painted, plated, etc. will not be accepted for return. Electrical parts are non-refundable - exchange only. CPP will not accept COD returns. Please call, write, e-mail or fax if you wish to return mis-ordered items.

Internet Orders
For your protection, all orders that are submitted to us through our website are subjected to a thorough verification procedure before shipping. Often, this process includes contacting you by email to confirm your order and delivery information. Please be sure to include an email address so that we can contact you if necessary.

Pricing, Terms, Conditions
CPP reserves the right to change prices, terms, specifications and other information without notice. Please call or write us if you have any questions or you feel there is a discrepancy.

Guarantee/Warranty
All CPP products are guaranteed for life from date of purchase, to be free of defects in materials and workmanship. This guarantee is void in the event of misuse, neglect, improper installation or misdiagnosis. At our option, we will repair or replace any product found to be defective subject to our inspection and approval. Absolutely no electrical parts are refundable. We reserve the right to exchange any electrical item after it is returned and inspected by us. CPP will not accept COD returns. All suspected defective item must be authorized prior to return; they must have a Return Merchandise Authorization (RMA) number, the original invoice, a brief description of the problem ("defective" is not sufficient) and customer must prepay shipping.
Note: Due to the variances in the manufacture of after-market products and/or original equipment, production run changes, multiple suppliers of the same product(s) and almost limitless options for such parts, it is the ultimate responsibility of you (the buyer/consumer) to confirm in advance that such part(s) will fit your vehicle.

Special / Custom Products
A 50% non refundable deposit is required before any Custom Orders or Special Products are manufactured by CPP. Allow 4 to 6 weeks for delivery. No returns or refunds are allowed on special/custom orders.

Technical Support
Steering, suspension and braking systems and components require proper installation procedures to assure safe and correct operation. Always test completed installation in a safe area prior to placing the vehicle in service. CPP’s technical service personnel, including a licensed professional engineer, have the training and experience necessary to assist you with installation or operation problems. Also, they will be happy to speak with your installation mechanic, if you have one. PLEASE REFER TO OUR COMPLETE TECHNICAL AND INSTRUCTION GUIDES ON OUR WEB SITE. Also note: we do not reimburse for any labor charges if you contract for professional installation.

Payment
We accept Visa, MasterCard and Discover credit cards, money orders, certified funds, personal and company checks. We also accept Paypal; please contact us for more information of this payment form. Orders paid by credit card or certified funds will be shipped immediately, checks or money orders may be held 10-20 business days pending check clearance before shipping. There will be a $25.00 service charge on any returned checks. Stop payment will constitute legal action and/or collection. Orders totaling $200 or less may also be shipped COD and paid by certified check at the time of delivery. A $7.00 per box COD charge will be added. Refused or undeliverable COD orders will result in prepayment on all future orders and may result in billing customer for freight both ways.

Shipping
A handling/shipping fee is added to all orders shipped. The standard fee is Published Rate + 15% Handling Fee. For example, $10 (published rate) + $1.50 (15% handling fee) = $11.50 total shipping charge. However, oversized items and certain destinations will be higher. Express shipping is available at an extra cost. We use UPS and FedEx in most cases. Neither UPS or FedEx will ship to a post office box. Shipping and handling rates must be included on all prepaid orders to avoid additional COD charges. A current COD charge will be added per box or per shipment. Drop shipment fee applied where applicable. Alaska and Hawaii ship UPS Blue Label; call for rates. NOTE: If the address to which your order is being shipped differs from your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the front or back of your card to contact your credit card company and create an "Alternate Shipping Address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.

Foreign Orders
Orders to foreign countries (anywhere outside of the U.S.) may incur customs and duty charges, customs broker fees and other charges related to the importation of merchandise. All charges are the sole responsibility of the customer. Check with your local customs office for more information.

Ship Notification
Please provide your email address and we will send you a shipping notification notice with your UPS tracking number.

Damage/Shipping Claims
Make certain you inspect all packages in the presence of the driver/carrier. If you receive a package that has been damaged or opened, make a claim with the driver/carrier at that time. All claims of loss, concealed damaged, damage or other destruction must be made by you with the carrier. Save all boxes and packing materials, as the carrier may want to inspect it. We apologize for this inconvenience - but this is a UPS shipping policy. Any shortages not the fault of the carrier must be reported within 5 days of receiving order. No exceptions allowed.

Back Orders
Listings in the catalog do not imply availability. Always include your daytime telephone number with your address to prevent delays in your order. If items are out of stock when you place your order, we will file your order in a special back order file, which is reviewed on a daily basis. We will ship as soon as possible when the part comes in unless you specify otherwise.

Product Changes
We are constantly updating and revising our products to bring you the best quality parts available. CPP reserves the right to make changes and improvements without notification. We have no liability to update previously sold items.

Core Charges/Deposits
The purpose of a core deposit / charge is to insure the return of rebuildable parts. Your deposit will be promptly refunded when we receive your complete, rebuildable core. A copy of your original purchase invoice must accompany your core. No refund will be issued for broken, damaged, disassembled or incomplete cores. No exceptions will be allowed. All cores must be prepaid by customer and returned within 30 days of purchase to obtain full core value. Cores not returned within 30 days will receive only one half (1/2) of core value. Unless cores are returned within a timely fashion, other customers will have to wait. Your cooperation and understanding is appreciated.

Exchanges, Return & Refunds
Read our return policies or request RMA number

Sales Tax
California residents must include 8.75% State Sales Tax. If you are an automotive parts business and/or you have a tax number, please include it on a tax card with your order.

Liability
The seller, CPP, hereby expressly disclaims all warranties, either expressed or implied warranty or merchant ability of fitness for a purpose, and CPP neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this merchandise. CPP will be responsible only for "the products sold by us." Sellers and manufacturers only obligation shall be to replace such quantity of the product proved to be defective by CPP. Neither seller nor manufacturer shall be liable for any loss, injury or damage, direct or consequential, arising out of the use of, or the inability of product. After use, the user shall assume all risk and liability whatsoever in connection thereof.

NOTICE: © Copyright Classic Performance Products 2007-10. All Rights Reserved. This publication, in whole or in part, may not be reproduced, stored in a computerized, or other retrieval system or transmitted in any form, or by any means whatsoever without the prior written permission of Classic Performance Products.

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